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Novaxion · Your account

Your account and data

Delete your account, get a copy of your data, or correct your details in any app by Novaxion Systems LTD.

Developer: Novaxion Systems LTD (as shown on Google Play)Apps: DutyMark · Solar 360 Quote · Solar 360 Store · CBT Nova · NovaXBiz – Invoice · TermBookUpdated: 3 October 2026

On this page

  1. 1. Delete your account: the steps
  2. 2. Make a request
  3. 3. What happens next
  4. 4. What is deleted and what is kept
  5. 5. Notes for each app
  6. 6. Other account requests
  7. 7. Contact

To delete your account: send us a request from the email address on your account (use the form below, or email support@novaxion.ng). We confirm it is you and delete the account within 30 days. You don’t need to have the app installed.

1. Delete your account: the steps

  1. If you pay for a subscription, cancel it first in Google Play (Play Store → your profile picture → Payments and subscriptions → Subscriptions). Deleting an account does not stop Google Play from charging you.
  2. Send the request. Use the form below, or email support@novaxion.ng with the subject “Delete my account – app name”. Write from the email address on your account. In DutyMark you can also use Settings → Help and support.
  3. Confirm it is you. We reply within 3 working days. If you wrote from a different address, we send a code to the email on your account and ask for it.
  4. We delete the account within 30 days of your confirmation and email you when it is done. You are signed out on every phone.

2. Make a request

Choose the app and what you need. This writes the email for you; nothing is sent until you press send in your email app.

Opens your email app with the request filled in, addressed to support@novaxion.ng. Send it from the email address on your account. No email app? Copy the text below and send it to us.

To: support@novaxion.ng
Subject: DutyMark: Delete my account and data

App: DutyMark
Request: Delete my account and data
Account email: (the email I am writing from)

I confirm this is my account.

3. What happens next

  • We answer within 3 working days and complete requests within 30 days.
  • If you own or manage a business, school or organization in the app, we ask whether its records should be deleted too, or handed to another admin, before we act. Other people’s records are never deleted without that answer.
  • You can change your mind until we confirm the deletion. After that it can’t be undone: to use the app again you create a new account.

4. What is deleted and what is kept

DataWhat happens
Profile: name, email, phone number, photo or logoDeletedwithin 30 days
Password and sign-in dataDeletedwithin 30 days; you are signed out everywhere
Registered phones and security keysDeletedwithin 30 days
Your own content: saved items, drafts, settings, messages to supportDeletedwithin 30 days
Data saved only on your phoneDeletedwhen you uninstall the app or clear its data
BackupsDeletedoverwritten automatically within 90 days
Records that belong to an organization you worked for or with (for example attendance, school results, invoices you sent to a customer)Keptby that organization, which controls them; ask it to remove them
Payment and purchase records (Google Play orders, receipts)Keptfor 6 years, as tax and accounting law requires, then deleted
Fraud-prevention codes (for example DutyMark free-trial checks)Keptonly as scrambled codes (hashes) that can’t be turned back into your email or number, so a free trial can’t be repeated
Security and audit logsKeptfor up to 12 months, then deleted
Anything the law requires us to keep (for example a court order)Keptonly for as long as required

5. Notes for each app

DutyMark
Your account, phones, face-check codes and support messages are deleted. Attendance you recorded stays in your employer’s reports. Owners: cancel the Google Play subscription, and tell us whether to delete the organization or hand it to another admin. DutyMark Privacy Notice
Solar 360 Quote and Solar 360 Store
Your account, saved quotes, addresses and cart are deleted. Orders you placed and installer fees you paid are kept as payment records. Public reviews you wrote are removed or shown without your name. Installers: your business profile is removed from the Store. Solar 360 Privacy Policy
CBT Nova
Your account, practice history and scores are deleted. If your school gave you access, the school’s own copy of results is kept by the school.
NovaXBiz – Invoice
Your account and synced business data (customers, products, invoices) are deleted from our servers. Invoices saved on your phone stay there until you uninstall the app; export anything you need first.
TermBook
You can also delete it yourself in the app: Settings → Delete my account. A school where you are the only member is deleted with its records; if you are a school’s only admin, make another staff member an admin first. Your account is deleted. Records your school keeps about pupils, classes and attendance belong to the school, and are kept or removed on the school’s instruction.

6. Other account requests

Use the same form for:

  • A copy of your data – we send it within 30 days in a common format.
  • Deleting some data without closing the account.
  • Correcting your details you can’t change in the app.
  • Changing the email on your account, or getting back in when you can’t sign in. Forgot your password? Use Forgot password on the app’s sign-in screen first.

7. Contact

  • Email: support@novaxion.ng
  • Phone: +234 913 478 0639
  • Developer: Novaxion Systems LTD, Nigeria

If you are not satisfied with our answer, you can complain to the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.