Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) are a binding agreement between you and Novaxion Systems LTD (“Novaxion”, “Solar 360”, “we”, “us”). By creating an account, installing, or using Solar 360 Quote or Solar 360 Store (together, the “Apps”), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Apps.

These Terms apply whether you use the Apps as an Installer, a Consumer/Buyer, or both.

2. Eligibility

• You must be at least 18 years old and able to form a binding contract under Nigerian law.
• If you use the Apps on behalf of a business, you confirm you are authorised to bind that business to these Terms.
• Businesses registering as an Installer confirm they are lawfully permitted to offer the services they list.

3. Your account

• Each account is associated with one Business (for Installers) or one individual (for Consumers). You are responsible for keeping your login credentials confidential and for all activity under your account.
• You must provide accurate, current information and keep it up to date.
• You may delete your account at any time from within the app’s settings; this permanently removes your account per our deletion process described in our Privacy Policy.
• We may suspend or terminate accounts that breach these Terms — see Section 14.

4. The Solar 360 platform

4.1 Solar 360 Quote — a tool for your business

Solar 360 Quote is a productivity tool that lets you build quotations and invoices, manage your own customers and materials, and (optionally) apply for installer verification. When you create a quotation or invoice for your own customer, the resulting contract is between you and your customer — Novaxion is not a party to it, does not set your prices, and is not responsible for the accuracy of your quotations, the quality of any installation you perform, or any dispute between you and your customer arising from it.

4.2 Solar 360 Store — Novaxion as seller

When you buy solar equipment through Solar 360 Store, Novaxion (or its disclosed affiliate) is the seller of that product, and your order is a contract of sale between you and Novaxion, on the pricing, delivery, and return terms shown in the app at checkout and summarised in Section 6.

4.3 Installer directory and lead marketplace

Consumers and Installers are solely responsible for the terms of their own installation arrangement, including price, scope of work, safety, and compliance with applicable electrical and building regulations. Novaxion’s job-inspection feature is a quality-assurance step for the marketplace and does not make Novaxion a party to, or guarantor of, the installation contract.

4.4 Expert Review / consultant service

Where you request an Expert Review of a quotation, the feedback provided is advisory only and is not a substitute for a licensed electrical engineer’s sign-off where one is legally required for your project. You remain responsible for verifying that any system design complies with applicable law and manufacturer specifications.

4.5 Installer verification program

Verification is at Novaxion’s discretion, based on the documents and information you submit. We may decline, suspend, or revoke verification badges at any time, including where information submitted is found to be false or where a referee cannot be confirmed. Application and renewal fees are processed via Paystack and are non-refundable once your application has entered review, except where required by law.

By nominating a referee, you confirm that you have that person’s permission to share their name, contact details, and relationship to you with Novaxion for the sole purpose of verifying your application.

5. Solar 360 Pro subscriptions

• Additional quotation/invoice templates and cloud sync are available through the “Solar 360 Pro” subscription (weekly, monthly, or yearly), billed and managed through Google Play Billing.
• Subscriptions renew automatically until cancelled. You can manage or cancel your subscription at any time through your Google Play account settings.
• Refunds for subscription payments are handled under Google Play’s own refund policy; we do not process subscription refunds directly.
• The core quotation/invoicing tool (Classic template, unlimited local quotations/invoices/customers/materials) remains free to use without a subscription.
• We may change subscription pricing or features on notice; continued use after a price change takes effect constitutes acceptance, subject to Google Play’s own consent requirements for renewal price increases.

6. Store orders and payments

• Prices are shown in Nigerian Naira (NGN) and may change at any time before you complete checkout.
• Verified Installers may see reduced pricing on eligible products, subject to your verification status remaining active; misuse of installer pricing by an ineligible account is a breach of these Terms.
• Payment is processed by Paystack. Your order is confirmed once payment is verified.
• Delivery is available by pickup at a Solar 360 pickup point, doorstep delivery, or motor-park delivery, depending on your state; doorstep and motor-park orders may require a separate delivery-fee quote before dispatch.
• Cancellations and returns are handled through the in-app cancellation/return request flow and are subject to our Returns Policy, including a 7-day return window from delivery for eligible, unused items in original packaging — to be confirmed and published in full. Manufacturer warranties, where applicable, pass through to you as the buyer.
• Product reviews may only be submitted for items from a delivered order.

7. Reviews and user content

• You may submit product reviews (tied to a delivered order) and installer reviews (tied to a completed Job). Reviews must be honest, based on a genuine transaction, and must not be defamatory, fraudulent, or contain another person’s private information without consent.
• We may remove or moderate reviews and other user content (including quotation terms, business descriptions, and uploaded photos) that breach these Terms or applicable law.
• By submitting a review, profile content, or other content visible to other users, you grant Novaxion a non-exclusive, royalty-free licence to host and display it within the Apps for as long as your account or the relevant listing exists.

8. Leads and jobs

• When a Consumer submits a Lead, matched Installers have 72 hours to accept it before it expires or is routed to another Installer.
• Once you accept a Lead, you are expected to follow up professionally and in a timely manner; repeated failure to do so may affect your standing in the directory or result in suspension.
• Where Novaxion charges a commission or platform fee on Jobs originating from a Lead, this will be disclosed to you (fee structure to be finalised and published here) before or as part of accepting the Lead. You agree not to circumvent Solar 360 to avoid an applicable fee once a Lead has been shared with you through the platform.
• Jobs progress through statuses (accepted, survey scheduled, quotation sent, won/lost, in progress, completed, reviewed). Once a Job is marked won, it may be subject to an independent job-inspection check before being marked complete.
• Novaxion facilitates the introduction and, where applicable, the inspection/review process, but is not responsible for the performance of the underlying installation work (see Section 4.3 and Section 12).

9. Acceptable use

You agree not to:

• Submit false, forged, or stolen identity documents, certificates, or referee information for installer verification.
• Post fake reviews, or reviews not based on a genuine transaction.
• Harass, threaten, or discriminate against another user (Installer, Consumer, referee, or Consultant).
• Scrape, copy, or resell data or listings from the Apps without our written permission.
• Circumvent applicable platform fees or commissions after a Lead has been shared through Solar 360.
• Use the Apps for any unlawful purpose, or to infringe another person’s intellectual property or privacy rights.
• Attempt to interfere with, reverse-engineer, or disrupt the security or normal operation of the Apps or backend services.

Breach of this section may result in content removal, loss of verification badges, or suspension/termination of your account.

10. Intellectual property

• The Apps, their design, quotation/invoice templates, and underlying software are owned by Novaxion and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable licence to use the Apps for their intended purpose.
• You retain ownership of the content you create in the Apps (your quotations, business details, customer records, photos), subject to the licence you grant us in Section 7 for content that becomes visible to other users.
• “Solar 360”, “Novaxion”, and related names/logos are our trademarks and may not be used without our consent.

11. Third-party services

The Apps rely on third-party services, including Google (Play Billing, Firebase Cloud Messaging) and Paystack (payments). Your use of those services through the Apps is also subject to their own terms and privacy policies, which we encourage you to review. We are not responsible for the availability or performance of these third-party services.

12. Disclaimers and limitation of liability

The Apps are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the Apps, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that quotations generated in the Apps are error-free, that any Installer’s work will meet a particular standard, or that Expert Review feedback is complete or sufficient for regulatory compliance. Nothing in these Terms limits liability that cannot be limited under Nigerian law (including for fraud or gross negligence).

Subject to the above, our total liability to you for any claim arising from your use of the Apps is limited to the amount you paid to Novaxion (subscription fees, verification fees, or order value, as applicable) in the 12 months before the claim arose.

13. Indemnification

You agree to indemnify and hold Novaxion harmless from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your content, your use of the Apps, or an installation/service dispute between you and another user.

14. Suspension and termination

• You may stop using the Apps and delete your account at any time.
• We may suspend or terminate your account if you breach these Terms, submit fraudulent verification information, misuse the platform, or where required by law.
• Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will continue to apply after your account is closed.

15. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or your use of the Apps will be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria — to be confirmed, unless otherwise required by mandatory consumer-protection law.

16. Changes to these terms

We may update these Terms from time to time. We will update the “Effective date” above and, for material changes, notify you in-app or by email. Continued use of the Apps after a change takes effect means you accept the updated Terms.

17. Contact us

• Email: legal@novaxion.ng
• Support email: solar360hub@gmail.com
• Support WhatsApp: +234 913 473 0639
• Registered office: [registered office address to be inserted]